Returns & Refunds Policy

At Taerun, we want you to be satisfied with your purchase. Please review our Returns & Refunds Policy below before placing an order.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in its original condition
The item must be returned in its original packaging
Proof of purchase is required

Certain items may not be eligible for return due to hygiene or safety reasons.

Non-Returnable Items

The following items are not eligible for return:

Personal care or hygiene products once opened
Intimate or customized items
Gift cards
Items marked as final sale

Return Process

To initiate a return, please contact us by email with your order number and reason for return. We will provide return instructions once your request is approved.

Email: taeruncontact@gmail.com

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method
Processing time may take 5–10 business days, depending on your payment provider

Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will resolve the matter as quickly as possible.